Yes, we serve all types and sizes, here are a few:

• Hospitals
• Medical Groups
• Oncology Centers
• Clinics and Medical Offices
• Dental Offices
• Eye Centers
• Ambulatory Surgical Centers
• Dialysis Centers
• Imaging and Radiology Centers
• Orthopedic and Rehabilitation Centers
• Urgent Care Facilities and more...

Extension Express Inc. serves all healthcare specialties. Below is a list of some of the specialties we have served over the years (this is not a comprehensive list). If you have questions regarding an area not listed below, feel free to contact us for more information.

• Allergy and immunology
• Anesthesiology
• Dermatology
• Diagnostic radiology
• Emergency medicine
• Family medicine
• Internal medicine
• Medical genetics
• Neurology
• Nuclear medicine
• Obstetrics and gynecology
• Ophthalmology
• Pathology
• Pediatrics
• Physical medicine and rehabilitation
• Preventive medicine
• Psychiatry
• Radiation oncology
• Surgery
• Urology and more...

Extension Express specializes in the following areas of Revenue Cycle Management, but it is not limited to these services, feel free to reach out with any questions specific to the needs of your facility and business office:

Accounts Receivable: Audit & Follow-Up

• Accounts Receivable Audit and Analysis
• Pending Claim Follow-Up
• Denial Management and Resolution
• Claims Adjudication
• Backlog Clean Up (AR backlog items due to system conversion, staff turnover, etc)

Accounts Receivable: Posting

• Payments
• Adjustments
• Refunds

Patient Billing: Zero Day Billing and Support
We can take over as soon as a claim/charge becomes patient responsibility.

• Print and mail itemized statements with your brand/logo
• Outbound Call Center Services: Patient follow-up with a dedicated 800 number
• Inbound Call Center Services: Patient payments, gather updated insurance/relevant information, and answer any other patient questions or concerns
• Budget/Monthly Payment Plan management
• Financial Aid or Charity Care Eligibility management

Patient Billing: Early Out Billing and Support
Typically when patient responsibility aging is between 30 and 89 days.

• Print and mail itemized statements with your brand/logo
• Outbound Call Center Services: Patient follow-up with a dedicated 800 number
• Inbound Call Center Services: Patient payments, gather updated insurance/relevant information, and answer any other patient questions or concerns
• Budget/Monthly Payment Plan management
• Financial Aid or Charity Care Eligibility management
• * Pre-collection management: notice of pre-collections to patients, and review of accounts prior to Bad Debt turnover

Patient Billing: Bad Debt/Collections Billing and Support
Typically when patient responsibility aging is at least 90 days.

• Print and mail bad debt/collection notices
• Outbound Call Center Services: Patient follow-up with a dedicated 800 number
• Inbound Call Center Services: Patient payments, gather updated insurance/relevant information, and answer any other patient questions or concerns
• Budget/Monthly Payment Plan management
• Subsequent collection effort analysis and management: includes Settlement offer analysis for eligible accounts where all other collection efforts have been exhausted.

Additional Services
We can provide additional services not part of our usual RCM packages, here are some of the ones we have provided in the past:

• Printing and mailing services (standalone service)
• Clean-up projects or backlog clearing, typically targets activities that are just not worth it for your internal staff to tackle.
• AR Analysis, typically involves an external view into your AR to provide a scorecard and solutions that can improve its health.
• Financial Reporting, typically involves reporting and KPI services with your own data and systems that can provide additional insight into your business.
• Consulting Services, typically involves consultancy services to improve or create new BPO or RCM processes.

We have served the healthcare industry for so long and have seen so many systems that we can adjust to the needs of your business and the project. Here are some of the major systems we are familiar with:

• McKesson Practice Choice
• McKesson iKnowMed
• EPIC
• Athena Health
• NEXTGEN
• eClinicalWorks
• Centricity
• Kareo
• AdvancedMD
• Medisoft
• Greenway Health
• Healthpac
• SurgicalCloud
• NueMD
• Avalon and more...

For our main billing and collection services and processes we use our own proprietary system.

No, we do not ask for any fees upfront, there are no signup or initial fees for any of our services.

Extension Express carries no less that a $3,000,000 (three million) Errors and Omissions Insurance to protect our clients.

Extension Express Inc. follows stringent procedures that help deliver secure, effective, and efficient services.

HIPAA — Health Insurance Portability and Accountability Act

Protecting the privacy of patients is a legal requisite and Extension Express Inc. (EEI) has always adhered to this rule. EEI’s procedures strike a balance that permits important use of patient information, while protecting the privacy of people who seek care from our clients.

FCRA — Fair Credit Reporting Act

As a consumer reporting agency Extension Express Inc has adopted key procedures for meeting the needs of commerce for consumer credit in a manner which is fair and reasonable to the consumer, respecting the confidentiality, accuracy, relevancy, and proper utilization of any credit reporting.

FDCPA — Fair Debt Collection Practices Act

Extension Express Inc's collection staff is fully trained and understands the requirement to treat all patients in a professional, confidential and courteous manner as dictated by this law.

For any questions or concerns regarding Extension Express Inc. compliance, please e-mail compliance@eeihealth.com.

Extension Express Inc. serves all 48 adjoining US states and Washington D.C. We do not offer our services to international clients.

No, Extension Express Inc. specializes in Revenue Cycle Management (RCM) support in the healthcare industry, we do not offer staffing services.